Managed IT Services
ANN ARBOR IT MANAGED SERVICES
CompleteCARE service is our IT Managed Services program. It is designed to provide ongoing maintenance and support for your computers and computer network for a fixed monthly fee. We offer it to Michigan-based organizations within a 50 mile radius of Ann Arbor.
HAVE IT YOUR WAY
Customize your IT managed services plan by first selecting whether you want total network coverage including PCs, or coverage for your servers and network only. Then select whether you want onsite coverage to be included or just want remote and/or telephone support.
Here is what is included with CompleteCARE’s total network coverage:
NEED ADVANCED NETWORK SECURITY SUPPORT
SecureCARE is our advanced security services add-on for CompleteCARE and includes internal and external vulnerability scanning, 24x7 Managed Detect and Response, employee and organizational vulnerability scoring, dark web monitoring, an anti-phishing add-on for Microsoft Outlook, and security awareness training for each employee. SecureCARE is also available as a standalone service. Click here for more information or give us a call at (734) 971-1210.
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Unlimited remote, onsite and telephone help desk support for PCs, servers, switches, firewalls, and wireless access points.
Microsoft Office 365 support.
Microsoft Active Directory support
DNS management and support (internal & external).
Anti-virus / anti-malware management and support.
Software application upgrade support.
Replacement of field serviceable technology parts for PCs/servers/networking equipment.
Monitoring and support for data backup systems.
Data backup system management including server recoveries to bare metal on a yearly basis, a quarterly single-file backup test and monthly data backup reporting.
Connectivity support for scanners, networked copiers, printers, and plotters.
Support for PC imaging and software standardization.
Mobile phone support and remote wiping of email data as needed.
User account management including adding, removing, and configuring user accounts.
Working with vendors as needed for manufacturer support.
Assistance with PC clean-up including removing of unnecessary files, folders, and software.
Support services are available via remote access, telephone or onsite visit.
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Monitoring of PCs, servers, firewalls, switches, data backup systems, network components and endpoint protection systems.
Alert notifications via email, text or voice.
Anti-virus and anti-malware monitoring.
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Business IT planning and consulting.
Business continuity and disaster recovery planning support.
Ongoing documentation of the network.
Procurement management and product sourcing.
Quarterly business review and network reporting.
IT policy development and deployment assistance.
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Asset lifecycle and hardware warranty management.
License renewal management.
Domain name renewal management for the primary domain.
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Patch management for Windows, Linux and VM servers.
Patch management for Windows PCs.
Patch management for network devices.