CompleteCARE
Managed IT Services

Fixed-price IT maintenance & management services

Our CompleteCARE Managed IT Services program leads the IT Services industry with a complete suite of services designed to include ongoing maintenance and support for your computers and computer network. It includes 24x7 monitoring and 9x5x5 unlimited telephone/remote/onsite support as needed. 

See below for the complete list of what is included:

IT systems support

  • Unlimited remote, onsite and telephone help desk support for PCs, servers, switches, firewalls, and wireless access points. 

  • Microsoft Office 365 support.

  • Microsoft Active Directory and DNS management and support.

  • Anti-virus management support.

  • Software application upgrade support.

  • Replacement of field serviceable technology parts for PCs/servers/networking equipment.

  • Support for Unitrends, Acronis, Veeam and Datto data backup systems.

  • Data backup system management including server recoveries to bare metal on a yearly basis, a quarterly single-file backup test and monthly data backup reporting.

  • Connectivity support for scanners, networked copiers, printers, and plotters.

  • Support for PC imaging and software standardization.

  • Mobile phone support and remote wiping of email data as needed. 

  • User account management including adding, removing, and configuring user accounts.

  • Working with vendors as needed for manufacturer support.

  • Assistance with PC clean-up including removing of unnecessary files, folders, and software.

  • Optional Service - Deployment of new PCs and servers is available at our current billable rates.

Monitoring & detection services

  • Monitoring of PCs, servers, firewalls, switches, data backup systems, network components and endpoint protection systems.

  • Alert notifications via email, text or voice.

  • Anti-virus and anti-malware monitoring.

  • Optional Service - Indicators of Compromise (IOC) service provided by Huntress.

Chief Information Officer (CIO) services

  • Business IT planning and consulting.

  • Business continuity and disaster recovery support.

  • Ongoing documentation of the network.

  • Procurement management and product sourcing.

  • Quarterly business review and network reporting. 

  • IT policy development and deployment assistance.

Incident response services

  • Incident and support response services via remote access, telephone or onsite visit.

  • Emergency support for servers and mission critical systems per our SLA. 

  • Malware clean-up, breach response and remediation services. 

License & IT asset management

  • Asset lifecycle and hardware warranty management.

  • License renewal management.

  • Domain name renewal management.

Patch management services

  • Patch management for Windows, Linux and VM servers.

  • Patch management for Windows PCs.

  • Patch management for network devices.