Managed IT Services

IT MANAGED SERVICES
CompleteCARE is our IT Managed Services program. It is designed to provide ongoing maintenance and support for your computers and computer network for a fixed monthly fee. We offer it to Michigan-based organizations within a 50 mile radius of Ann Arbor, MI.

HAVE IT YOUR WAY
Customize your IT managed services plan with these options:

1. Select total network coverage, or just your network infrastructure.
2. Select your service level agreement, high priority or low priority.
3. Select onsite coverage or remote and/or telephone support only.
4. Select whether you want our managed security service add-on for CompleteCARE.

Here are the services that are included with CompleteCARE’s total network coverage:

Happy Managed Services Customer

ADVANCED NETWORK & IT SECURITY
SecureCARE is our advanced security services add-on for CompleteCARE. It includes internal and external vulnerability scanning, 24x7 managed detect and response (MDR), employee and organizational vulnerability scoring, dark web monitoring, an anti-phishing add-on for Microsoft Outlook, and security awareness training for each employee. SecureCARE is also available as a standalone service. Click here for more information or give us a call at (734) 971-1210.

    • Unlimited remote, onsite and telephone help desk support for PCs, servers, switches, firewalls, and wireless access points. 

    • Microsoft Office 365 support for Email/Outlook, Excel, Word, PowerPoint, and Publisher.

    • Microsoft Active Directory and DNS management and support.

    • Anti-virus management support.

    • Software application upgrade support.

    • Replacement of field serviceable technology parts for PCs, servers & networking equipment.

    • Support for various data backup systems.

    • Data backup system management including server recoveries to bare metal on a yearly basis, a quarterly single-file backup test and monthly data backup reporting.

    • Connectivity support for scanners, networked copiers, printers, and plotters.

    • Support for PC imaging and software standardization.

    • Mobile phone support and remote wiping of email data as needed. 

    • User account management including adding, removing, and configuring user accounts.

    • Working with vendors as needed for manufacturer support.

    • Assistance with PC clean-up including removing of unnecessary files, folders, and software.

    • Monitoring of PCs, servers, firewalls, switches, data backup systems, network components and endpoint protection systems.

    • Alert notifications via email, text or voice.

    • Anti-virus and anti-malware monitoring.

    • Managed Detect and Response (MDR) from Huntress Labs.

    • Identity Threat Detection & Response (ITDR) from Huntress Labs.  

    • Business IT planning and consulting.

    • Business continuity and disaster recovery support.

    • Ongoing documentation of the network.

    • Procurement management and product sourcing.

    • Quarterly business review and network reporting. 

    • IT policy development and deployment assistance.

    • Incident and support response services via remote access, telephone or onsite visit.

    • Emergency support for servers and mission critical systems per our SLA.

    • Asset lifecycle and hardware warranty management.

    • License renewal management.

    • Domain name renewal management for the primary domain.

    • Patch management for Windows, Linux and VM servers.

    • Patch management for Windows PCs.

    • Patch management for network devices.