IT Technical Support Services

Emergency Services

Call our 24 x 7 help desk at +1.734.971.1210 for emergency technical support. When you declare an emergency, we'll put our emergency response team into action immediately.  Established clients and clients with bulk labor contracts can expect to get an emergency support response within an hour.

Our Market

We specialize in supporting the types of computer and network systems used by small and medium-sized (SMB) organizations with up to 1000 employees. See below for more details.

Available Services

  • Server & network troubleshooting and repair

  • Server & network upgrades

  • PC & laptop troubleshooting and repair

  • Network hardware sales & installation

  • Network design & consulting

  • Firewall installation, support & maintenance

  • Security incident recovery

  • Malware, virus, & ransomware recovery

  • Data recovery of crashed systems

  • Android & IOS smartphone support

  • Network monitoring

  • Data backup monitoring 

  • Data backup recovery testing

  • Data center relocation

  • Password recovery

  • Support for obscure and obsolete systems including various UNIX and Linux systems, SCO Unix, SCO XENIX, HP/UX, MUMPS, Moodle, MS-DOS, Novell Netware, & others.

  • Pre-sales support on complicated network solutions

  • Provisioning of obscure server parts (especially HP & HPE)

  • Network documentation development

Solutions

  • On-premises servers & storage systems

  • On-premises network & computer security systems 

  • Hyper-converged infrastructures using Microsoft Storage Spaces Direct

  • On-premises data backup systems 

  • Cloud-based data backup systems

  • Setup of redundant data centers

  • Office 365 migrations & support

  • Two factor security solutions

  • Site-to-site VPN setup

  • Data replication systems

  • Endpoint protection systems

  • Commercial-grade wireless networks

Supported Vendors

  • HPE, Inc. servers, storage & networking

  • Dell servers, desktops, notebooks & storage 

  • HP, Inc. desktops, notebooks, workstations & printers

  • Microsoft

    • Windows Server (NT & later)​

    • Exchange Server (2003 & later)

    • Office (2002 & later)

    • Office 365

    • Storage Spaces Direct

  • VMware

    • VSphere​

    • Vsphere Essentials

    • Site Recovery Manager

  • Cisco switches, routers & security systems

  • Fortinet firewall & security solutions

  • Sophos endpoint protection solutions

  • Unitrends data backup systems

  • Lenovo notebook computers

  • Linux - most variants

  • and many, many others​

Payment Programs

  • "All you can eat" managed services with consistent monthly billing

  • Pay for services by the hour

  • Bulk Labor Contracts offer discounts on purchases of blocks of time

  • Visa, Mastercard, & American Express 

  • Net terms for approved accounts

What can we help you with?