CompleteCARE
IT Managed Services

Fixed-price IT maintenance & management services

Our CompleteCARE Managed IT Services program leads the IT Services industry with a complete suite of services designed to include ongoing maintenance and support for your computers and computer network. It includes 24x7 monitoring and 9x5x5 unlimited telephone/remote/onsite support as needed. 

See below for the complete list of what is included:

IT systems support

  • Unlimited remote, onsite and telephone help desk support for PCs, servers, switches, firewalls, and wireless access points. 

  • Microsoft Office 365 support.

  • Microsoft Active Directory and DNS management and support.

  • Anti-virus management support.

  • Software application upgrade support.

  • Replacement of field serviceable technology parts for PCs/servers/networking equipment.

  • Support for Unitrends, Acronis, Veeam and Datto data backup systems.

  • Data backup system management including server recoveries to bare metal on a yearly basis, a quarterly single-file backup test and monthly data backup reporting.

  • Connectivity support for scanners, networked copiers, printers, and plotters.

  • Support for PC imaging and software standardization.

  • Mobile phone support and remote wiping of email data as needed. 

  • User account management including adding, removing, and configuring user accounts.

  • Working with vendors as needed for manufacturer support.

  • Assistance with PC clean-up including removing of unnecessary files, folders, and software.

  • Optional Service - Deployment of new PCs and servers is available at our current billable rates.

Monitoring & detection services

  • Monitoring of PCs, servers, firewalls, switches, data backup systems, network components and endpoint protection systems.

  • Alert notifications via email, text or voice.

  • Anti-virus and anti-malware monitoring.

  • Optional Service - Indicators of Compromise (IOC) service provided by Huntress.

Chief Information Officer (CIO) services

  • Business IT planning and consulting.

  • Business continuity and disaster recovery support.

  • Ongoing documentation of the network.

  • Procurement management and product sourcing.

  • Quarterly business review and network reporting. 

  • IT policy development and deployment assistance.

Incident response services

  • Incident and support response services via remote access, telephone or onsite visit.

  • Emergency support for servers and mission critical systems per our SLA. 

  • Malware clean-up, breach response and remediation services. 

License & IT asset management

  • Asset lifecycle and hardware warranty management.

  • License renewal management.

  • Domain name renewal management.

Patch management services

  • Patch management for Microsoft Windows Server, Linux, Unix, and VMware servers.

  • Patch management for Windows PCs.

  • Patch management for network devices.

CompleteCARE is available in the following areas:

  • All of Washtenaw County, Michigan plus

  • Ann Arbor, MI

  • Brighton, MI

  • Canton, MI

  • Chelsea, MI

  • Dearborn, MI

  • Dexter, MI

  • Detroit, MI

  • Jackson, MI

  • Northville, MI

  • Novi, MI

  • Plymouth, MI

  • Romulus, MI

  • Taylor, MI

  • Ypsilanti, MI

  • Whitmore Lake, MI

  • Wixom, MI

  • All locations within 35 miles of zip code 48130

 

Contact Us
We are now accepting new CompleteCARE clients. We invite you to contact us at your earliest convenience to set up a free initial consultation.