![]() |
|
|
|
![]() |
|
3850 Varsity Dr.
Ann Arbor, MI 48108
1.734.971.1210
1.800.966.8649
e-mail us
|
|
![]() |
|
|
|
|
Project Management
Our staff of consultants and engineers are experienced and certified in order to provide the expert assistance you need. We are prepared to work on an hourly as-needed or fixed-price basis. Please call us to arrange for a free project-planning meeting.
Onsite Technical Support
Our award-winning technical support staff has expertise in many of the industry’s leading products including Microsoft Windows, Novell Netware, UNIX, Linux, Citrix Metaframe and Cisco. In order to schedule an engineer to your site, please call us. A 2-hour minimum applies to onsite service as well as a trip charge based on your zip code. If you cancel an appointment with less than 24-hour notice, a $100 cancellation fee will apply. If a hotel stay is required to complete your project, an overnight charge of $200/night will apply.
Microsoft Windows Networks,
Novell NetWare networks,
UNIX and Linux networks,
Firewall, VPN Support, Network Security
Help Desk Telephone Support
Many times, a technical issue can be easily solved over the phone or by remotely accessing your network. We can provide the same expertise you expect from our onsite service through our Help Desk. For your convenience, incidents that are resolved in less than 10 minutes are free. There is a maximum of 2 hours of support available per incident. Rather than paying for every support call, a Help Desk Telephone Support Contract provides a cost-effective way to get access to expert technical support. There can be up to two named contacts listed on the contract. It is priced based on the number of servers in your network and is renewed annually.
One Incident,
Unlimited Annual Contract,
Carry-In Technical Support
To complement our onsite support, we also provide repair service at our office. A 1-hour minimum applies to all carry-in repairs.
Workstation Diagnostic Fee,
Server Diagnostic Fee,
Carry-In Workstation Repair,
Carry-In Server Repair,
Emergencies and Overtime
In an emergency, we can get a qualified and experienced engineer to your site within four hours. Our typical response time is less than one hour. We also offer overtime service in order to handle projects that must be completed after business hours. For the after-hours emergency paging service, call 734-971-1210 and follow the instructions.
Overtime Support, 150% of normal rates
Emergency Support, 150% of normal rates
Emergency Overtime Support, 200% of normal rates
Emergency After-Hours Paging Service, $100 per page (plus normal rates)
Hourly Service Contracts
Discounts on our service labor rates are available for clients interested in purchasing blocks of hours of 20 or more. Any of our services can be billed through an Hourly Service Contract, including telephone support, onsite service, and trip charges. The contracts can be used for up to one year and the number of hours is customizable.
20 Hour Contract, 5% discount
40 Hour Contract, 10% discount
80 Hour Contract, 15% discount
160 Hour Contract, 20% discount
320+ Hour Contract, 25% discount
Warranty Service
We are authorized to provide warranty service for many of the industry’s leading vendors including HP/Compaq. Please call us to find out if we offer warranty repairs on your specific equipment.
|
|
![]() |
|
Wireless Network Security Press Release.
(read more)
How to find a good computer support company for your needs.
(read more)
Dominant Systems Standard Network Recommendations.
(read more)
|
|
![]() |
|
"Dominant Systems has always provided us with outstanding and accommodating service. The staff at Dominant are both excellent to work with and experts in the field. I highly recommend any company who needs some IT assistance or help with an IT project to consider Dominant Systems."
Davco Technology
Mark L. Richer
"I have found the folks at Dominant Systems to be extremely pleasant, service oriented, and extremely knowledgeable. They are always there for me when I need them. We highly recommend Dominant Systems as a hardware and software source, as well as an excellent source for networking services."
The Williams Firm
Kim Williams
“We are extremely happy with the Microsoft Windows NT network that Dominant Systems installed for us. I highly recommend them to any company that is looking for high-quality computer network products and services."
All-Star Limousine
Robert H. Beutel
We consider Dominant part of our management team when it comes to IT solutions. Whether starting a network from scratch or integrating new practice management software Dominant has always taken the time to listen to our needs and design creative solutions for them. I appreciate that their highly skilled staff has never “talked down” to those of us with less technical knowledge. They are truly business “partners.”
Drs. Harris Birkhill Wang Songe & Associates PC
Frances Monroe
“Working with the professionals at Dominant Systems made my computer network run smoothly and made my life easier. Our weekly visit from one of their experienced technicians handled equipment repairs and major support issues, while the Help Desk solved our emergencies. Dominant also did a great job recommending upgrade paths and making plans for future growth. I plan on continuing to work with Dominant Systems in the future and have recommended them other companies several times."
Ungar & Associates, PLLC
Joel M. Ungar, CPA
|
|
![]() |
|
Click Map To Enlarge
We Service a 100 mile radius.
|
|
|
