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Microsoft CRM for Dummies
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by Joel Scott and Michael DeLisa
Sales Rank: 425494
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List Price: $26.99
$0.99
At Amazon
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Paperback: 384 pages
Publisher: For Dummies; 1 edition July 25, 2003
Language: English
ISBN-10: 0764516981
ISBN-13: 978-0764516986
Product Dimensions:
9.1 x 7.3 x 0.9 inches
Shipping Weight: 1.5 pounds
Book Description
- The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
- Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
- Provides expert tips and tricks to make the software work more effectively
- Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
- Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
Download Description
* The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
* Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
* Provides expert tips and tricks to make the software work more effectively
* Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
* Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
Customer Reviews & Comments
There is very little in this book. Don't buy it. P.S. The product isn't ready for prime time either.
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Microsoft CRM for Dummies
List Price: $26.99
Available from Amazon
Price: $0.99
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