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Apple Training Series: Mac OS X Help Desk Essentials (Apple Training)
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by Peachpit Press
Sales Rank: 684860
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$6.25
At Amazon
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Paperback: 528 pages
Publisher: Peachpit Press; 1 edition August 5, 2004
Language: English
ISBN-10: 0321278488
ISBN-13: 978-0321278487
Product Dimensions:
9.1 x 7.3 x 1 inches
Shipping Weight: 2.3 pounds
Book Description
The only Apple-certified book on Mac OS X, this comprehensive reference takes support technicians and ardent Mac users deep inside their operating systems, covering everything from networking technologies to system administration, customizing the operating system, command-line programming, and more. Keyed to the learning objectives of the Apple Helpdesk Specialist certification exam, the lessons in this self-paced volume serve as a perfect supplement to Apple's own training class and a first-rate primer for computer support personnel who need to troubleshoot and optimize Mac OS X as part of their jobs. Self-quizzes and chapter tests reinforce the knowledge gained along the way.
Customer Reviews & Comments
I used this book when studying for the ACHDS exam. While I passed without a problem, I do have a few criticisms regarding how well it helped me prepare. If you are using this book to prepare for the exam, then I would recommend supplementing it with David Pogue's Mac OS X: The Missing Manual, Panther Edition and perhaps Michael Bartosh's new Essential Mac OS X Panther Server Administration. That said, what are the pros and cons of this book? This book would make a fine introduction for new OS X users, as it covers a wide variety of topics and does an excellent job of walking through each example (step-by-step instructions and useful screen shots). It also includes a plethora of useful links to Apple technical articles that supplement the book nicely. While I have years of Unix and Mac experience, overall I seemed to learn about one interesting fact/tip per chapter. In terms of how its coverage fits in with the test, it will prepare you for the basics. In terms of criticisms, the book spends far too much time on simple tasks and trivial examples, while not spending nearly enough discussing the finer points of the command line and file system. When I took the exam, I relied on my Unix and OS X experience rather than anything I learned from the book. Overall, the writing is clear and informative but I feel that it only provides about 75% of what a person would need to prepare for the ACHDS exam. If you are a new OS X user, however, I would recommend this book as a fine introduction.
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Apple Training Series: Mac OS X Help Desk Essentials (Apple Training)
Available from Amazon
Price: $6.25
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