|
 |
|
 |
 |
A Guide to Help Desk Concepts
|
by Donna Knapp
Sales Rank: 1735408
|
List Price: $42.95
$3.83
At Amazon
|
|
Paperback: 256 pages
Publisher: Course Technology October 30, 1998
Language: English
ISBN-10: 0760071500
ISBN-13: 978-0760071502
Product Dimensions:
9.2 x 7.4 x 0.6 inches
Shipping Weight: 1 pounds
Book Description
This book introduces service concepts, skill sets, career paths, and operations of the help desk industry.The author's expertise provides strong real-world computer support examples and case studies.
Publisher Description
Provides real-world computer support examples, case studies, and exercises throughout. Details the four integrated components of a successful Help Desk: people, processes, technology, and information, in separate chapters. Written by a leading Help Desk consultant and trainer, former Help Desk support engineer, service engineer, and service manager. Covers Customer Relationship Management initiatives, remote support, use of Web-based technologies, skills needed to communicate via the Web, and telephony advances. Focuses on personal workspace setup, demonstrating how readers can arrange a comfortable workspace and improve their performance and success.
--This text refers to the
Paperback
edition.
|
A Guide to Help Desk Concepts
List Price: $42.95
Available from Amazon
Price: $3.83
| |
|
|
|
|
