Successful Help Desk Management in a Week (Successful Business in a Week)
by Jacqueline Chapman
Sales Rank: 4671504
$26.76 At Amazon
Paperback: 96 pages
Publisher: Hodder & Stoughton Ltd August 25, 2000
ISBN-10: 0340781742
ISBN-13: 978-0340781746
Product Description
In modern business practice, the help desk or helpline is commonplace. This text is aimed at the manager who has the task of providing that support to customers, and addresses deciding what your help desk does, recruiting staff, tools for improvement and communications for customer satisfaction.
