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Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization...
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by Corporation Microsoft
Sales Rank: 776259
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$10.95
At Amazon
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Paperback: 477 pages
Publisher: Microsoft Pr; 2 Pap/Dsk edition April 1997
Language: English
ISBN-10: 1572315822
ISBN-13: 978-1572315822
Product Dimensions:
9.5 x 7.2 x 1.5 inches
Shipping Weight: 2.2 pounds
Book Description
Microsoft Sourcebook for the Help Desk is designed for help support professionals who need to deliver quality technical support to end users. This second edition includes a complete update to all of the topics covered in the first edition, plus brand new topics including migration, internet/intranet strategies, and Help Desk strategies in multi-vendor environments. Microsoft Sourcebook for the Help Desk includes a fully updated companion CD, which contains templates, checklists, and lists of decision-making criteria that users can customize. Also included on the CD is a working model of Microsoft TechNet, a valuable resource for fast and complete answers to technical questions about Microsoft desktop and system products.
Customer Reviews & Comments
It seemed that Microsoft Press needed to fill many pages before publishing this book. It does do what it says, include info on how to get people into a help desk and what can be expected. It trains and gives ideas to the managers and I especially liked their grid on staffing the help desk and all the things to take into consideration. Still, it lacked info, like what were the best ways to create a knowledge base for the help desk, it just kept mentioning that it was important and left it at that. And the websites as reference at the back of the book are not that hot. The CDs could be better also. So in other words, it is a typical Microsoft product, something with great potential that does not live up to expectations but is expected to sell wonderfully because it has the Microsoft logo over it.
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Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization...
Available from Amazon
Price: $10.95
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