ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help...
by Brad Cleveland
Sales Rank: 1226160
Discount: 24 % $24.95 At Amazon
Paperback: 209 pages
Publisher: Call Center Press April 1, 2003
Language: English
ISBN-10: 0965909352
ISBN-13: 978-0965909358
Product Dimensions:
8.9 x 6.1 x 0.3 inches
Shipping Weight: 12 ounces
Shelley Elkins, Director, Global Consumer Communications, Estée Lauder Companies
"This is the ideal keep-at-your elbow resource every call center professional needs."
Ron Zemke
"ICMI's Call Center Management Dictionary is a first-class work and a much-needed tool"
