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Front Office Operations and Management
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by Ahmed Ismail
Sales Rank: 144907
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List Price: $105.95
$85.92
At Amazon
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Paperback: 384 pages
Publisher: Delmar Cengage Learning; 1 edition December 20, 2001
Language: English
ISBN-10: 0766823431
ISBN-13: 978-0766823433
Product Dimensions:
9.4 x 8.1 x 0.8 inches
Shipping Weight: 1.8 pounds
Product Description
For Hotel Management training in both large chains and smaller organizations, as well as meeting professionals, this book introduces concepts of organization, communication, ethics and policy within a hotel. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives readers a “real world” understanding of the hotel industry balancing its past, present and future. This book portrays the nature and operation of hotels as they exist today. It reveals the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The Property Management System has dramatically changed hotel operations, therefore extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.
About The Author
Ahmed Ismail holds a B.A in Management from Adolphus College. His experiences in the hospitality industry inlcude Hotel Sales and Operations, Front Desk Supervision and Accounting Supervision. He has received numerous industry awards, including the NCAA Contribution Award for Hospitality, and the Bill Tiefel Hospitality Award, which he received twice.
Customer Reviews & Comments
Finally, a book that brings together all the aspects of Front Office with applicable Case Study's in each chapter. This is the type of text all Hospitality students must utilize.
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Front Office Operations and Management
List Price: $105.95
Available from Amazon
Price: $85.92
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