Publisher: Bernan PressPA; 2nd edition June 30, 2004
Language: English
ISBN-10: 9077212035
ISBN-13: 978-9077212035
Product Dimensions:
6.3 x 3.8 x 0.3 inches
Shipping Weight: 5 ounces
Product Description
Containing information on the ASL (the Application Services Library) framework, currently the only public domain application management standard in the world. This guide introduces the basic concepts of ASL through realistic work scenarios based on a fictitious IT service provider, in order to demonstrate how managers within business organizations can adopt best practices to help reduce costs and improve service quality.
Publisher Description
Available in English and Dutch
