A Guide to Computer User Support for Help Desk and Support Specialists, Second Edition
by Fred Beisse
Sales Rank: 547891
$0.55 At Amazon
Paperback: 480 pages
Publisher: Course Technology; 2 edition March 16, 2001
Language: English
ISBN-10: 0619033630
ISBN-13: 978-0619033637
Product Dimensions:
9.1 x 7.4 x 1 inches
Shipping Weight: 1.8 pounds
Product Description
This title provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
