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E-Mail: Communicate Effectively (NetEffect Series) (NetEffect Series)
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by Verna Terminello and Marcia Reed
Sales Rank: 1183585
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List Price: $20.60
$1.25
At Amazon
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Paperback: 176 pages
Publisher: Prentice Hall; 1st edition May 17, 2002
Language: English
ISBN-10: 013041817X
ISBN-13: 978-0130418173
Product Dimensions:
10 x 8 x 0.4 inches
Shipping Weight: 12.8 ounces
Book Description
This easy-to-read, in-depth book contains comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It provides readers with learning activities, tools, and tips to help them actually change behaviors and learn this critical workplace skill. Five chapters cover a variety of e-mail topics: saving valuable company time; increasing the effectiveness of communications; learning this basic skill of the workplace; avoiding e-mail troubles; avoiding miscommunications and misunderstandings; avoiding lawsuits; increasing productivity; increasing sales; improving job performance; reducing junk and personal e-mail; reducing time and effort reading and writing e-mail; helping keep a company's e-mail database from growing out of control; protecting and strengthening an individual's and company's brand, reputation, and image; limiting virus attacks from careless habits; limit the potential for illegal and unethical e-mail; taming the e-mail monster; improving internal and external customer service and relations; and building loyal customer partnerships. For executives, secretaries, professional/technical staff, and other avid e-mail users.
Book Info
In-depth, easy to read, contains comprehensive information and expert advice on communicating effectively and responsibly through e-mail. Provides readers with learning activities, tools, and tips to help them actually change behaviors and learn this critical workplace skill. Softcover.
Customer Reviews & Comments
This book changed my whole way of dealing with email in my professional life. It is THE style guide for email. I read almost everyday about companies and employees who are dealing with many legal, customer service, and management issues with regard to email... they should read this book! AND use it to train their employees! I can't say enough good things about this book and how it has helped me to be more efficient, use effective languange when composing email, and more importantly to know when it is better to just pick up the phone!
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E-Mail: Communicate Effectively (NetEffect Series) (NetEffect Series)
List Price: $20.60
Available from Amazon
Price: $1.25
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