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IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures...
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by Rich Schiesser
Sales Rank: 245880
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$1.79
At Amazon
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Hardcover: 528 pages
Publisher: Prentice Hall PTR; 1 edition December 21, 2001
Language: English
ISBN-10: 013087678X
ISBN-13: 978-0130876782
Product Dimensions:
9.4 x 7.2 x 1.2 inches
Shipping Weight: 2 pounds
Product Description
This is the definitive guide to systems management for every IT professional with responsibility for maintaining the stability and responsiveness of IT production environments. Rich Schiesser, one of the world's most experienced IT infrastructure managers, covers every systems management discipline, every type of IT environment, and all three elements of success: technology, processes, and people. Schiesser begins by explaining how each key discipline of systems management has evolved, and how they can be integrated to maximize business value in mainframe, client/server, desktop, and Web-enabled IT environments. He then focuses on the key "people-related" aspects of systems management, showing how to gain executive support, organize and staff for systems management, and deliver world-class customer service. Next, he moves on to the 12 key processes involved in systems management, including production acceptance, change management, problem management, storage and network management, capacity planning, security, disaster recovery, and many others. Finally, Schiesser shows how to leverage technology to develop, automate, evaluate, and integrate processes, and offers effective new techniques for Web and client/server environments.
Back Cover Copy
Design, implement, and manage world-class infrastructures. - Develop bullet-proof processes
- Implement proven systems management techniques
- Streamline your IT infrastructureregardless of size
IT Systems Management describes the process of managing any IT infrastructure to achieve optimum stability, efficiency, and responsiveness. By understanding and harnessing proven systems management techniques, organizations can leverage their IT investment in powerful new ways.
Infrastructure expert Rich Schiesser explains the theoretical and practical aspects of systems management, using observations, methods, and examples drawn from years of professional experience. IT Systems Management is based on the fundamental belief that people, process, and technology are the key ingredients in any successful IT organization and includes ground-breaking coverage on how to implement each key discipline in mainframe data centers, mid-range shops, client/server environments, and Web-enabled systems.
This accessible, but comprehensive guide: - Offers an insider's perspective on all the disciplines of systems management
- Allows focused study for professionals concerned with any of the key systems management areas-people, process, and technology
- Describes how to develop, integrate, and manage robust, bulletproof processes
IT Systems Management is designed for IT professionals involved in designing, implementing, and managing any part of an IT environment or the entire infrastructure.
Customer Reviews & Comments
Mr. Schiesser has managed to capture all of the essential service delivery processes in a single book, and he covers each of these topics with a thoroughness that will give you a foundation to implement world-class system management. He starts out with three chapters that cover the history of system management and had it has evolved into an important discipline that is currently challenged by issues that were not foreseeable when I started in the industry 25 years ago. Today systems are interconnected into complex supply chains and extend onto the desktops of home and business users who are not known to the managers of the systems. Although these chapters can be skipped, they do provide context for the details that come in later chapters. In fact, each topic in the book is introduced at a basic level, then built upon in layer upon layer of detail. This makes learning the complex discipline of system management easy to someone new to IT, and exposes details that even seasoned veterans may not have encountered. The book's best feature is that covers each of the key processes (support and problem management, availability, performance tuning and capacity planning, change control and configuration management), and ties them to related areas (security, disaster recovery, facilities management, and infrastructure management areas for storage and networks). Although the book is not sequenced in the key process and related areas in the order I've listed, a pattern emerges as each topic is covered. The glue that ties all of these together is the way the author develops a strategy for organizing for systems management, including staffing considerations, and the integration of the processes at the end of the book. I especially like the way tactical and strategic processes are identified and how the relationships are developed. As an IT operations management specialist with extensive experience I appreciate the way the book has accurately captured the essence of systems management. As a consultant I found the checklists and worksheets provided in the book to be invaluable. This book represents an important contribution to the overlooked body of knowledge of systems management and IT operations, and should be on the bookshelf of every IT manager or service delivery specialist who takes their job seriously. It should be carefully read by those in the dot com and ASP industries because the processes described in this book, if implemented, will differentiate your services and give you a significant competitive advantage.
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IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures...
Available from Amazon
Price: $1.79
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