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The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA...
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by Steven Johnson
Sales Rank: 157977
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Discount: 79 %
List Price: $24.99
$12.49
At Amazon
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Paperback: 240 pages
Publisher: Sybex April 30, 2007
Language: English
ISBN-10: 0470126353
ISBN-13: 978-0470126356
Product Dimensions:
9 x 7.3 x 0.6 inches
Shipping Weight: 11.2 ounces
Book Description
Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.
Back Cover Copy
Get the communication skills you need for career success
More and more companies now require that their IT professionals have strong communication and customer service skills. Gaining these soft skills is such a critical component of IT that the new CompTIA A+ exams include a significant number of questions on this subject. This unique book prepares you for the exams and beyond as it delves into the issues that you'll face in corporate, retail, and remote support environments.
How do you deal with angry customers? How do you prioritize? The book presents over fifty scenarios depicting typical workplace situations, possible responsesand appropriate solutions to guide you. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.
In this book you'll learn how to:
- Gain stronger communication and interpersonal skills for the workplace
Deal with an angry customer and best resolve the situation
Handle any problem while conveying strong professional and ethical behavior
Understand some of the most difficult aspects of human interaction
Learn how to manage by using fundamental leadership skills, including discipline, delegation, and mentoring
Express yourself using active and passive communication
Communicate in a multicultural environment
Offer either direct or indirect explanations when responding to an issue
Prepare for the soft skills questions on the CompTIA A+ exams
Customer Reviews & Comments
I have perused and read more than my fair share of A+ and other certification guides and none of them have given any thing more than lip-service to what is arguably the most important aspect of any service related profession: human relations. The "IT Professional's Business and Communications Guide" tackles this topic and its specific IT complexities head on. After a quick review, I found the information presented in an interesting and extremely readable fashion. The situational problems presented within aren''t just common-sense scenarios but interesting tactics to use in negotiating with the customer, the manager, or your fellow IT professional.
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The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA...
List Price: $24.99
Discount: 79 %
Available from Amazon
Price: $12.49
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