Help Desk Management Books
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A Guide to Customer Service Skills for the Help Desk Professional $0.01 on 5-10-2011	ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help... $24.95 on 5-10-2011	ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact... $5.95 on 5-10-2011	The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and... $0.01 on 5-10-2011

COMPLETE LISTING of Help Desk Management Books as of 5-10-2011.

Help Desk Handbook by Ron Muns $0.01 at Amazon.com on 5-10-2011.   Help Desk Management in a Week by Jacqueline Chapman $5.18 at Amazon.com on 5-10-2011.   Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers by Andrew Hiles and Yvonne Gunn $39.00 at Amazon.com on 5-10-2011.   Microsoft Sourcebook for Help Desk: Techniques and Tools for Support Organization Design... by Microsoft Press and Microsoft Corporation $0.01 at Amazon.com on 5-10-2011.   Developing Industrial Case-Based Reasoning Applications: The INRECA Methodology (Lecture... by Ralph Bergmann, Klaus-Dieter Althoff, Sean Breen and Mehmet Göker $69.95 at Amazon.com on 5-10-2011.   The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and... by Madeline Bodin $0.01 at Amazon.com on 5-10-2011.   Microsoft Help Desk for Microsoft Windows 98 by Stephen L Nelson CPA $0.01 at Amazon.com on 5-10-2011.   The Help Desk Dictionary by Julie L. Mohr and Beverly Weed $39.99 at Amazon.com on 5-10-2011.   Microsoft Help Desk for Microsoft Windows NT Workstation 4.0 by Stephen L Nelson CPA $0.07 at Amazon.com on 5-10-2011.   Successful Help Desk Management in a Week (Successful Business in a Week) by Jacqueline Chapman $49.99 at Amazon.com on 5-10-2011.   Easing the Overloaded Help Desk- The Development of an User Self-Help Knowledge Management... by Nelson K. Y. Leung $64.00 at Amazon.com on 5-10-2011.   The Virtual Help Desk: Strategic Management Center by Andrew H. Thomas and Robert M. Steele $1.17 at Amazon.com on 5-10-2011.   Help Desk (IT Infrastructure Library) by Ccta $24.99 at Amazon.com on 5-10-2011.   Handbook of Enterprise Operations Management, 1999 Edition by John Wyzalek $7.24 at Amazon.com on 5-10-2011.   Overcoming Overwhelm : Thirty Days to Less Stress by Mia Schiffman Melanson $29.95 at Amazon.com on 5-10-2011.   Getting beyond break fix: as long as the help desk is thought of only as a problem solver,... by Mikael Blaisdell $9.95 at Amazon.com on 5-10-2011.   Customer Experience Management: Help Desk, Customer Relationship Management, Technical... $26.60 at Amazon.com on 5-10-2011.   Standardizing on one package helps university's help desk respond to users. (Howard... $5.95 at Amazon.com on 5-10-2011.   Optimizing stress in the technical support environment by Rebecca Braden Nordeman $20.00 at Amazon.com on 5-10-2011.   Microsoft Sourcebook for Help Desk,Techniques and Tools for Support Organization Design... by Microsoft Corporstion $48.91 at Amazon.com on 5-10-2011.   Help Desk: Computer-Aided Maintenance, Comparison of Issue Tracking Systems, Comparison of... $22.80 at Amazon.com on 5-10-2011.   Developing Help Desks for Customer Service (Director's Pocket Book) by Institute of Directors $201.00 at Amazon.com on 5-10-2011.

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