(Paperback - Dec. 29, 1997)
by Frank P. Ginac
Sales Rank: 852275
List Price: $44.99 $34.26 At Amazon
Paperback: 160 pages
Publisher: Prentice Hall December 29, 1997
Language: English
ISBN-10: 9780135714645
ISBN-13: 978-0135714645
ASIN: 0135714648
Product Dimensions:
8.1 x 5.5 x 0.4 inches
Shipping Weight: 4.8 ounces
Product Description
This is a comprehensive, practical "how to" guide to customer-focused software quality assurance, for organizations of all sizes and types. Readers will learn how to design a quality assurance program that builds on customers' expectations. The book also explores the role of ISO 9000 and SEI CMM appraisals in customer-focused quality assurance.
Customer Reviews & Comments I have been in the SQA business for 10+ years. I wanted to test my field knowledge by taking a certification. To my surprise, I did not pass the "Brainbench SQA Certification" (from brainbench.com) the first time I took it. Therefore, I wanted to find out what information I was missing. The test site recommended several books from Amazon.com. I choose this book because it seem to the information that I was looking for at a low cost. After reading this book, I was able to retest and pass the Brainbench SQA Certification. What I like about this book is the basic industry information that an SQA Engineer should know. It is full of information in metrics. As a tester, I know that metrics were important but I did not know where to apply it effectively. It is also provided me some basic information in ISO 9000 and SEI CMM appraisals in customer-focused quality assurance. I know there are many software organizations out there that have have not read this book. I highly recommend this book or similar basic book for those organizations that want to develop a quality product based on customer orientation.
