E-Mail: A Write It Well Guide at Dominant Systems Book Store

"Compare the advice here to the emails you receive dailyit is filled with uncommon good sense" ---Jim Knutsen, President, Boatz Knutsen Communications

"This booksets the standard for how to communicate clearly and efficiently in a busy global workplace." ---Buck McGugan, Vice President, Corporate Sales, FedEx Corporate Services

"This valuable book providesguidelines for bringing your e-mail up to professional standards" ---Deborah Fallows, Senior Research Fellow, Pew Internet and American Life Project

Customer Reviews & Comments
A surprisingly useful and insightful guide. My first response was that a style guide for email was oxymoronic; and that, I guess, is exactly the author's point. Email is thought to be exempt from the rules of clear communication; but of course, its not. The more concise, and clear, your message is, the more likely you will get a satisfactory response. I consider myself a veteran, long-time, high-volume, email user (Investment Banker: 80+ emails / day) - yet I found much here that I had not thought about before: unique ways to highlight key points, appropriateness of style, effective formatting, etc.. Includes time saving tips, strategies for managing email, and the obligatory reminders of the permanence of email, and the common pitfalls of casual usage in corporate settings. Highly recommended.

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